Welcome to the White Foxx FAQ page. Here you’ll find answers to the questions we hear most often about our philosophy, our Extrait de Parfum formulations, and what to expect when you shop with us. If you don’t find what you’re looking for, our customer service team is happy to help.
White Foxx is a luxury fragrance brand specializing in Extrait de Parfum the most concentrated and long-lasting form of fine fragrance. Every scent is composed using rare and natural ingredients, sourced for quality rather than cost, and built to perform from the first spray through to the final trace on skin.
Extrait de Parfum is the highest concentration of fragrance oil used in fine perfumery typically 20 to 30 percent, compared to 15 to 20 percent in Eau de Parfum and 8 to 12 percent in Eau de Toilette. That higher concentration means White Foxx fragrances last longer on skin, project more naturally, and develop in richness over the course of a day rather than fading within a few hours.
Yes. White Foxx fragrances are 100% cruelty-free. We never test on animals, and our ingredients are sourced with the same ethical standard applied to every other part of the brand.
Yes. Our fragrances are gender-inclusive by design. Many are built as unisex compositions specifically because they adapt well to different skin chemistries, and they're created to complement personal style rather than fit into a single category.
No. Our fragrances are formulated for adult skin generally and are suitable for any adult, regardless of age, skin type, or gender.
Our range is organised into four signature families:
Because of the Extrait de Parfum concentration, most White Foxx fragrances last 8 to 12 hours or more, though actual wear time varies depending on individual skin chemistry, application method, and environmental conditions like heat and humidity.
We use natural and rare ingredients sourced from trusted suppliers across Europe, the Middle East, and Asia including materials like agarwood oud, Madagascar vanilla, Bulgarian rose, saffron, and Tahitian vetiver. Each ingredient is chosen for what it contributes to a specific composition, not for cost or availability.
Both. The high concentration of Extrait de Parfum makes our fragrances versatile enough for daily wear while still having the depth and presence for evenings and special occasions.
Yes. Between the packaging, the scent profiles, and the lasting quality of Extrait de Parfum, White Foxx fragrances are a popular choice for birthdays, anniversaries, and other occasions where you want a gift that feels considered.
A few simple habits make a noticeable difference:
Start with the note families you're naturally drawn to floral, woody, citrus, or musky and explore the collection from there. If you'd like guidance, our customer service team can help you narrow it down, and our newsletter shares fragrance recommendations and previews of new releases.
Choose the fragrance you'd like, add it to your cart, and proceed to checkout. Enter your details, review your order, select a payment method, and complete the purchase. You'll receive a confirmation once your order is placed.
Returns are accepted in cases where a product arrives damaged, defective, or is not what was ordered. In these cases, the item should be unused, in its original packaging, and accompanied by the order invoice. Outside of these situations, we're unable to accept returns once an order has been delivered. Contact our team if you've received a damaged or incorrect item.
We offer a range of secure online payment methods at checkout, including major cards, UPI, and net banking, depending on what's available in your region. Accepted methods are shown on the payment page when you check out.
An address can typically only be updated before an order is dispatched. If you need to make a change, contact our customer service team as soon as possible with your order details.
Your Order ID is the unique reference number generated when you complete a purchase. You'll receive it in your confirmation email, and it's also visible in your account if you've created one.
Approved refunds are issued back to the original payment method used for the purchase. Processing times can vary depending on your bank or payment provider.
Orders can usually be cancelled before they're dispatched. Once an order has shipped, it generally can't be cancelled. Contact us as soon as possible if you need to cancel.
Delivery timelines depend on your location and are confirmed at checkout and in your order confirmation email. You can track your order status through your account once it ships.
Shipping coverage may vary by region. Check the shipping information at checkout to confirm whether delivery is currently available to your location.
We package every order with care, using protective materials designed to keep glass fragrance bottles safe in transit.
We try to keep our inventory updated to minimise stock issues. If something you want is unavailable, check back shortly or contact our customer service team for an update on restocking.
White Foxx is built around four commitments: high-concentration Extrait de Parfum, ethical and sustainable sourcing, artisanal craftsmanship, and distinctive, well-composed scent profiles. Every bottle is meant to reflect those standards rather than simply carry a label.
Our customer service team is available to help with questions about products, orders, or fragrance recommendations.
Discover the art of scent. Join the White Foxx experience where luxury, longevity, and individuality blend into every drop.
