Privacy Policy

At White Foxx, we respect your privacy and are committed to being transparent about how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have. It applies to your use of www.whitefoxx.in and all services offered through it.

1. Who We Are

White Foxx operates www.whitefoxx.in, an Indian luxury Extrait de Parfum brand based in Rajkot, Gujarat. For the purposes of this policy, “we”, “us”, and “our” refer to White Foxx. If you have any questions about how we handle your data, contact us at support@whitefoxx.in.

2. Definitions

For clarity, the following definitions apply throughout this policy:

• Personal Data: information that can identify you as an individual such as your name, email address, or phone number.
• Usage Data: information collected automatically about how you interact with our website, such as pages visited, time spent, and device type.
• Cookies: small text files stored on your device that help us improve your browsing experience.
• Data Controller: the entity that determines how and why personal data is processed. White Foxx is the Data Controller for all data collected through this website.
• Service Providers: third-party companies that process data on our behalf, such as payment gateways and courier services.

3. What Data We Collect

We collect the following types of information:

Personal Data  when you register, place an order, or contact us, we may collect:

• Name, email address, and phone number
• Delivery address, city, state, PIN code, and country
• Payment method details (processed securely through our payment gateway we do not store card details)

Usage Data  collected automatically when you visit our website, including:

• IP address, browser type, and operating system
• Pages visited, time and date of visit, and time spent on each page
• Referring URLs and unique device identifiers

Location Data  with your permission, we may collect approximate location data to improve your experience.

Other Data  we may collect additional information such as fragrance preferences, feedback, and communication history to improve our service.

4. Cookies

We use cookies to improve your experience on our website. The types of cookies we use include:

• Session Cookies required to keep you logged in and maintain your shopping cart during a visit.
• Preference Cookies remember your settings and preferences for future visits.
• Security Cookies help protect your account and our website from unauthorised access.
• Advertising Cookies used to show you relevant ads based on your browsing behaviour.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. How We Use Your Data

We use the data we collect for the following purposes:

• To process and fulfil your orders, including payment verification and dispatch.
• To send order confirmations, shipping updates, and delivery notifications.
• To respond to customer support enquiries and resolve complaints.
• To improve our website, products, and overall customer experience.
• To send marketing communications, offers, and product updates only where you have opted in or where permitted by law.
• To detect, prevent, and address fraud, security issues, and technical problems.
• To comply with legal and regulatory obligations.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected  including legal, accounting, and regulatory requirements. When your data is no longer needed, it is securely deleted or anonymised.

7. Data Transfer

Your data may be transferred to and stored on servers located outside your state or country of residence. By using our website and submitting your information, you consent to this transfer. We take all reasonable steps to ensure your data is handled securely and in accordance with this policy.

8. Data Disclosure

We do not sell your personal data. We may share it in the following circumstances:

• With service providers who assist in operating our website and fulfilling orders such as payment processors, courier partners, and analytics providers  under strict confidentiality agreements.
• With our affiliates and subsidiaries, where relevant to delivering our services.
• When required by law, court order, or government authority.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, where your data may be transferred as part of that transaction.
• To protect the rights, property, or safety of White Foxx, our customers, or others.

9. Data Security

We implement commercially reasonable security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100 percent secure. While we strive to use the best available means to protect your data, we cannot guarantee absolute security.

10. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to legal obligations.
• The right to restrict or object to processing of your data.
• The right to data portability to receive your data in a structured, machine-readable format.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at support@whitefoxx.in. We will respond within 30 days.

11. California Privacy Rights (CalOPPA)

If you are a California resident, you have the right to request information about how we disclose your personal information to third parties for their direct marketing purposes. To make such a request, contact us at support@whitefoxx.in.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website and services are not directed at anyone under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@whitefoxx.in and we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date at the top. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

15. Product Image Disclaimer

Product images shown on this website are for illustrative purposes only. Actual packaging or bottle design may vary slightly due to manufacturing updates or design revisions. The quality, fragrance, and concentration of the product remain unaffected by any such changes.

16. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@whitefoxx.in