We want every White Foxx order to arrive perfectly. This page explains our return and refund policy what is covered, what is not, and how to raise a request.

Returns

Due to the nature of perfume products, White Foxx fragrances are non-returnable once opened or used. We accept returns or exchanges only in these situations:

  • You received a damaged or broken bottle.
  • You received the wrong product.
  • Your order was not delivered and is confirmed lost in transit.

Returns for change of mind, dislike of fragrance, or incorrect selection are not accepted. If you are unsure which fragrance to choose, contact us before ordering.

Unboxing Video Mandatory for All Claims

A 360-degree unboxing video is required for all damage, missing item, or incorrect order claims. Claims without a valid unboxing video cannot be processed.

The video must show the sealed outer packaging, the label, and the full unboxing in one uninterrupted recording. We recommend filming this for every order you receive. If delivery is accepted without a Negative POD and without an unboxing video, White Foxx is not liable for any damage or missing item claims raised afterwards.

When You Are Eligible for a Refund

  • Damaged or incorrect order: email us within 48 hours of delivery with your order number, photo, and unboxing video. Verified refunds are processed to your original payment method within 5-7 business days.
  • Negative POD or rejected delivery: White Foxx will arrange a reship of affected items if the claim is valid. Refunds for rejected deliveries are processed only after the shipment is returned to our warehouse and inspected.
  • Delayed delivery beyond 9 business days: reject at the door or contact us. Full refund processed once marked RTO.
  • No RTO update within 14 business days of dispatch: contact us for an immediate refund.
  • Out of stock after ordering: full refund processed automatically within 3–5 business days.

When Refunds Do Not Apply

  • Products that have been opened, used, or have a broken seal.
  • Damage claimed without a valid unboxing video.
  • Orders signed for by someone else (family, neighbour, colleague) without unboxing video proof.
  • Delays caused by incorrect address or contact details provided at checkout.

Dispute Resolution

Where there is a conflict between the courier’s records and the customer’s claim, refunds are issued only after the courier formally acknowledges the claim. This ensures accuracy and accountability for all parties.

Cancellations

Orders can be cancelled before dispatch by contacting us at support@whitefoxx.in. Once dispatched, cancellations are not possible.

Contact

If you have any questions about your order, return, or refund status, don’t hesitate to reach out at email support@whitefoxx.in